Baggage Information
Know the Size and Weight Limits
Variables such as the aircraft used and passenger load may affect the size of carry-on bags allowed on an airplane.Check with the individual airline you are flying regarding the permissible dimensions of carry-on luggage for your flight.
Carefully Edit Your Carry-on Baggage
Pack valuable items and things you cannot live without in a small carry-on bag. The basics include your passport and travel documents, medications, jewelry, and extra eyeglasses if needed. Once those are secured, ask yourself what you would need to get by for a day if your luggage didn't arrive.
Know the Cost of a Checked Bag
If you are traveling heavy but on a budget, check with your airline to determine the fee for a second bag and whether you will be charged for overweight luggage.Starting in 2008, many major and smaller airlines changed their checked-luggage policy to charge passengers for checking a second piece of luggage.
Check In
Find your Airline
The first thing you’ll need to do when you arrive at the airport is to locate your airline. Airports are divided into terminals, and different airlines are housed in different terminals. There are also different terminals for arrivals and departures.
Check your bags
Depending on what you’ve packed, you may need to check a bag or two. Most airlines will allow you one carry-on bag, in addition to one hand-held bag (like a laptop case or a purse.)[5] If you are planning to check bags, go immediately to the counter for your designated airline.
Print your Boarding Pass
In order to board your plane, you’ll need a boarding pass. If you’ve chosen to check your bags, give your airline attendant your identification and they’ll be able to print out your boarding pass for you. If you’re not checking your bags, you can still go to the attendant for help, or you can choose an easier and faster option.
Airport Information
Airport Counter Check-in
For personal service, our friendly staffs at our check-in counters at airports we fly to around the world are happy to help you. They make sure that your baggage is checked through to your final destination and give you your boarding pass.
Airport Check-in
Passengers need to ensure that they come with confirmed bookings, and travel documents in order for their respective destination and transit points, which they will need to present at the counters. Passengers must also ensure that their luggage is within the allowed weight/piece for their particular flight . Any weight/piece above the allowance will incur extra charge.
Kiosk Check-In
Kiosk check-in Saves time and simplifies the process.Kiosk check-in process has five simple Steps for passengers to proceed to self flight check-in at the airport:
Visa, Passport, ESTA
Advance Passenger Information
For security reasons, countries now require airlines to provide details about their passengers before they travel. This is known as Advance Passenger Information (API). Your airline will let you know what they need from you.
Registering your API
Your airline will usually ask you to give the information found on the photo page of your passport.Your information will be taken either at the time of booking or by an automated passport reader during check-in. In most cases, you may not be allowed to travel if you do not provide your API in the time required.
Travelling to the US and registering with ESTA
Under the Visa Waiver Program (VWP), anyone travelling to the US on a British passport needs to register their details online with the US government, using the Electronic System for Travel Authorization (ESTA). This is separate from providing API to your airline.
Special Assistance
Wheelchair Requests
Most airlines ask that you make wheelchair or cart requests at least 48 hours in advance. If your airport has skycaps at the curb, you can also request a wheelchair from them to get you through security and to your gate.
Special Meal Requests
If you require special food for dietary, religious or nutritional reasons you can order special meals on flights.Special meals are available when traveling on long flights.If you decide to purchase a special meal it will replace the standard meal.
Dog Assistance
If you are travelling with an assistance dog we advise you to speak to your airline beforehand to check on any restrictions. Please make sure that your dog is registered with the Pets Travel Scheme (PETS) before you travel.
Travelling with Children
Child/Infant Booking Information
When travelling with your little one (or a few), it’s important to know all the details when booking a reservation for your infant or child. Here you’ll helpful information when booking a ticket for your child, from lapheld infants to travelling with young adults.
Child/Infant Baggage Allowance
Infants (under 2 years) not occupying a seat are entitled to 1 piece of checked baggage of max. 23kg.Children (between 2-11 years) are entitled to the same free baggage allowance as the baggage allowance for adults according to the class of travel.
Child Meals on Transatlantic Services
You need to book meals for children separately.Please remember: Children's meals won't be booked automatically, and you'll need to order them online at least 24 hours before you fly.